BUILDING
THE FUTURE
OF BANKING.
Senior technology leader with 20 years of experience across payment systems, digital banking, application integration, cards technology, fintech and emerging AI technologies.
20 years. One direction.
From solution-oriented developer to strategic banking technology leadership.
Vice President 2 | Open Systems Applications | Cards Technology
Senior technology leader with end-to-end accountability for critical open-system applications within Cards Technology, covering application strategy, technology lifecycle management, modernization, obsolescence, operational resilience, and production stability. Lead a senior officer-level, globally distributed technology team across Singapore, Malaysia, Indonesia, Thailand, and Vietnam, providing technical direction, people leadership, and delivery governance across a portfolio of business-critical card applications. Drive strategic technology initiatives spanning application modernization, technology obsolescence, platform upgrades, vulnerability remediation, DevOps adoption, operational resilience, and service optimization. Partner closely with Development, Systems Analyst, Business Analyst, Infrastructure Team, Risk & Compliance, Fraud, IT Architecture, and strategic technology vendors to deliver secure, resilient, and compliant banking services. Provide Level 3 technical leadership and production ownership for critical card platforms, including Tokenization, 3D Secure, Bank Loyalty, Corporate Client Portal, and Client Merchant Portal, ensuring high availability, timely incident resolution, effective problem management, and controlled delivery of enhancements. Accountable for technology planning, cost management, risk mitigation, lifecycle strategy, and continuous improvement, while driving operational excellence through standardized support processes, automation, and DevOps practices. Develop and coach a geographically distributed team, building technical capability, ownership, and succession readiness across the organization.
Lead | Application Support | Information Technology Group
Established and led the Application Support leadership function responsible for Level 3 support of critical digital banking and payment platforms, including ATM/POS switching, Internet and Mobile Banking, and Debit/Credit Card systems. Provided end-to-end operational leadership across application stability, incident and problem management, service availability, SLA performance, and production readiness for customer-facing and transaction-critical platforms. Led a team of technical specialists and worked across Application Development, Infrastructure, Business, Operations, Information Security, Risk, external technology partners, and global card schemes to resolve complex production issues and strengthen the bank's technology resilience. Drove structured Root Cause Analysis (RCA), Problem Management, proactive maintenance, knowledge management, and operational process improvements to reduce recurring incidents and improve service reliability. Provided technology leadership for the implementation of card-scheme mandates, payment industry requirements, platform enhancements, and operational improvements, ensuring critical payment services remained secure, compliant, scalable, and aligned with business growth. Leveraged extensive hands-on expertise across Payment Systems, ISO 8583, QR payments, BancNet, VISA, ATM protocols (Diebold/NDC+), HSM, SQL, Java application servers (WebLogic, JBoss, Tomcat), Unix/Linux, and enterprise service-management platforms including ServiceNow and JIRA to provide deep technical oversight of complex banking environments.
Department Head | ATM and Self-Service Banking Department
Led a team of Senior System Analysts responsible for translating business requirements into technology solutions and delivering complex banking initiatives across critical payment and card-processing environments. Held end-to-end ownership of the NARADA Switch platform, overseeing platform stability, enhancements, technology lifecycle, and integration with local and global payment ecosystems. Provided strategic and operational leadership across card issuing and acquiring, coordinating with global and local card schemes including Mastercard, Visa, EuroNet, and BancNet, as well as technology vendors, card personalization partners, ATM infrastructure providers, and partner banks to ensure seamless transaction processing and service delivery. Owned technology governance and regulatory alignment across PCI-DSS, BSP, internal audit, security hardening, risk management, and business continuity, ensuring critical payment platforms met security, resilience, and operational requirements. Led the end-to-end SDLC, from business requirements analysis and technical solution design through development, testing, deployment, production support, and continuous improvement. Served as the bridge between business stakeholders and technology teams, translating complex business needs into actionable technical solutions while ensuring delivery quality, risk control, and alignment with strategic objectives. Partnered extensively with IT Operations, Infrastructure, Fraud, Information Security, Data Center, Service Desk, vendors, and external banking partners to drive operational excellence, resolve complex technology issues, and deliver resilient payment services.
Senior Technical Developer | Asia Support Group
Provided advanced technical and client-facing support across the Philippines, ASEAN, Japan, and Korea, specializing in FIS IST/Switch and FIS Cortex payment platforms. Served as a regional subject matter expert supporting complex banking environments across ATM, POS, eCommerce, and online banking, with responsibility for troubleshooting, platform maintenance, product enhancements, payment-network integrations, and implementation of global and local card-scheme mandates. Led complex technical investigations by working directly with banking clients to reproduce, analyze, diagnose, and resolve production and integration issues, while documenting recurring problems and driving improvements to product stability and support processes. Collaborated closely with client technology teams and internal engineering functions to ensure timely resolution of critical payment-processing issues. Developed deep expertise across card issuing and acquiring transaction flows, payment messaging and terminal protocols including ISO 8583, NDC+, and D91x, and integrations with major payment schemes including Mastercard, Visa, UnionPay, and American Express. Applied hands-on development and troubleshooting expertise across Unix, C, C++, C#, Java, SQL, Oracle Developer, REST/SOAP, simulators, and diagnostic tools, enabling detailed analysis across application, transaction, messaging, and integration layers.
Supervisor | Professional Services
Led a team of developers responsible for the design, development, customization, and deployment of ATM software solutions for banking clients, ensuring alignment with payment-industry standards and client-specific requirements. Provided technical leadership across ATM application development, integration, implementation, installation, and production support. Directed delivery of ATM technology initiatives involving ISO 8583, D91x, NDC, EMV, and EPP, including EMV chip updates, EPP version enhancements, ATM software upgrades, and deployment across client ATM networks. Worked closely with banking IT teams, Sales, Engineering, and internal stakeholders to translate business requirements into practical and commercially viable technology solutions. Served as an escalation point for complex technical incidents, providing advanced troubleshooting, solution design, executive-level reporting, and client engagement to ensure timely resolution and service continuity. Supported international capability development through technical training and knowledge transfer initiatives across Thailand and Malaysia, strengthening regional technical expertise and delivery capability. Combined hands-on expertise in ATM programming, Agilis Empower, Java/Eclipse, C#, C++, SQL Developer, EMV specifications, and ATM transaction protocols with team leadership and client-facing responsibilities to deliver secure, reliable, and standards-compliant ATM solutions.
Where technology meets banking.
A combination of deep payment-domain expertise and modern technology leadership.
PAYMENT SYSTEMS
ISO 8583 • EMV • QR Payments • ATM/POS • Tokenization • FIME • FIS IST Switch • FIS Cortex • ATM/POS Switching • NCR Authentic • Diebold D91x • NCR NDC+ • Issuing • Acquiring • Payment Gateways • Card Processing • Banking Integrations • Instapay • Pesonet • PayLah • PayNow
BANKING APPLICATIONS
API Gateways • Core Banking System • Self-Service Banking Kiosk • Retail Internet Banking • Mobile Internet Banking • Corporate Internet Banking • Back Office • Loan Management System • Loan Originating System • Business Intelligence • Datawarehouse • Extract Transform Load • Card Management System • Fraud Management System • Campaign Management • SMS Blast • Biometrics Systems • National ID Authentication Services • Chequeen Clearing Systems • 3D Secure • Bank Loyalty Program • Customer Management Portal • Corporate Client Portal • Tokenization Management • ATM Payment Switch • Hardware Security Module • Loan Documentary Deficiency Report • SQL Server Reporting Services • Total Loan Portfolio
API & AUTOMATION
RESTful APIs • Secure API Design • OAuth 2.0 • JWT • SSO • Java • C# • C++ • SQL • Shell Scripting • Webhooks • WebLogic • Tomcat • Oracle • PostgreSQL • MongoDB • VSCode • Postman • Docker Desktop • GitHub • GitLab • Gitea
DEVSECOPS & SOFTWARE DELIVERY
Git-based Source Control • CI/CD & DevOps • Release & Deployment Management • Rocket Aldon • Control-M • Confluence • JIRA • Automated Software Delivery & Application Lifecycle Management • Splunk • Geneos • ServiceNow • Remedy • PuTTY • Unix/Linux • Application Monitoring & Production Support • Incident & Problem Management
SECURITY & REGULATORY
BSP Regulatory Compliance • Card Schemes Mandates • PCI-DSS • SSL/TLS Certificates • Vulnerability Remediation and Resilience
IT SERVICE MANAGEMENT & OPERATIONAL EXCELLENCE
ITIL • IT Service Management • Incident Management • Problem Management • Change & Release Management • Service Continuity & Operational Resilience
Technology leadership beyond the code.
Combining technical depth with strategic execution, people leadership and business alignment.
Banking meets intelligence.
Generative AI & AI-Assisted Development • ChatGPT OpenAI APIs • Microsoft Copilot • Prompt Engineering • Blockchain • Smart Contracts • DeFi • DApps • Cryptography
Build what's
next.
Technology leadership, banking transformation, payment systems, integration and the future of intelligent financial services.
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